Privacy Policy

Last Updated: May 2025

This Privacy Policy applies to MedicareLingo, operated by Legacy Insurance Group, LLC ("we," "us," or "our"). By using our website or submitting your information, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you visit our website, fill out a form, or contact us:

• Full name, email address, and phone number
• Date of birth and Medicare eligibility information
• Current insurance coverage details
• State of residence
• Any additional information you voluntarily provide

We also collect non-personal data automatically, including IP address, browser type, pages visited, and time spent on our site, through cookies and analytics tools (including the Facebook Pixel).

2. How We Use Your Information

We use the information collected to:

• Contact you about Medicare plans, insurance options, and appointment scheduling
• Send follow-up communications via SMS, email, or phone
• Provide personalized plan comparisons and recommendations
• Improve our website experience and marketing effectiveness
• Comply with applicable insurance regulations and CMS guidelines

3. SMS & Text Message Communications (TCPA)

By submitting your information on our website, you expressly consent to receive SMS text messages from Legacy Insurance Group, LLC regarding Medicare plans, appointment reminders, and follow-up communications. Message and data rates may apply. Message frequency varies.

You may opt out of SMS communications at any time by replying STOP to any text message. For help, reply HELP or contact us at [email protected].

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Insurance carriers for the purpose of obtaining plan quotes or completing enrollment (with your consent)
• Technology service providers who assist us in operating our website and communications (bound by confidentiality agreements)
• Regulatory or government authorities when required by law

5. Facebook Pixel & Third-Party Tracking

Our website uses the Facebook Pixel to track website activity and deliver targeted advertising. This tool may collect data such as pages visited and actions taken on our site. You can opt out of Facebook advertising at facebook.com/settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected] or call 623-248-7951.

8. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: [email protected]
• Phone: 623-248-7951
• Hours: Monday–Sunday, 9AM–8PM AZ
• Agency: Legacy Insurance Group, LLC · NPN: 17103463